We are passionate about Support. For more than 20 years our team has been providing support options for our clients by way of Phone, E-mail and now via on-line resources including remote
connection to your system.
You are welcome to try and resolve the problem yourself by using the online knowledge base or via some of the online KB articles we have created.
If the problem is more complex or requires we can establish a remote connection to your system which many then allow your problem to be resolved.
When you have a problem ...
If you have a problem with your system there are often some simple steps that may assist to correct the issue before making the call to support.
- Restart your system
- Attempt the same steps again
Depending on your support package make contact with your support consultant so the most appropriate steps to resolve the problem can be determined.
- If the problem persists then make a note of the steps required to cause the problem.
- Make a note or screen shot and save any error messages.
Support Packages optional
We have a number of support packages available depending on your particular need and budget. We do not provide FREE phone support and each incident is charged in 15 min increments.
Currently we have 3 standard packages plus a single custom package. If you do not wish to purchase a support package then complete the Support Request and you
will receive a response within 24 hours.