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KB 22381

Error: Error: "ACT! Has Encountered an Error and Needs to Close" After Applying Microsoft® Updates

Problem

You have recently applied a Microsoft Update and attempt to launch ACT!. However, you receive an error message: "ACT! has encountered an error and needs to close" generally when trying to open ACT!

It should be noted with this particular error that there is possibly more than one cause and not all steps will have an effect on your machine. You can also get different results on multiple machines in your office.

Note: In general some of this document does not apply to Windows Vista, Windows 7 or Server 2008 or above although you may find that some sections are also relevant to these operating systems.

Solution

To resolve this issue, you will need stop the Microsoft SQL Server, remove Microsoft .Net 2.0, reinstall .NET 2.0 from your ACT! installation source, and restart SQL Server.

You should try each of these steps in the order they are provided here

Placing the .PAD file (File that points to the database) in compatibility mode:

    Step 1.

If the operating system is Windows 7, Vista, Server 2008, Server 2010 you might find that putting the .PAD file in compatibility mode.

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    Step 2.

Right click on the ACT icon on your desktop and select properties.

    Step 3.

 Select the compatibility tab.

    Step 4.

Select Windows XP SP3 in the compatibility drop down menu and Click OK.

    Step 5.

Double click on the Icon to open ACT! and test.

Stopping the SQL Server (ACT7) Service:

To stop / start the SQL Server (ACT7) Service, use the following steps:

    Step 1.

Click the Windows Start button, and then click Run.

    Step 2.

The Run dialog box appears.

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    Step 3.

Type net stop "sql server (act7)" (including quotes) into the Open field, and then click OK.

The following DOS window appears briefly.

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    Step 4.

When the DOS window clears your ACT7 service is stopped.

Removing .NET 2.0

IMPORTANT NOTE: This section only applies to Sage ACT! 2007-2010 only.

Attempt to remove .NET Framework 2.0 from Add/Remove Programs. However, when attempting to remove .Net 2.0 through Add/Remove Programs, you may encounter an error. You will then need to uninstall .Net 2.0 using the most recent .Net clean up utility found here:

.NET Framework Cleanup Utility

Once you have removed your existing version of Microsoft .Net 2.0, reboot your machine and reinstall .Net from your ACT! installation media. Please use the following steps to reinstall .NET Framework 2.0:

Installing Microsoft .NET Framework 2.0:

A copy of the Microsoft .NET Framework 2.0 is included with the ACT! installation files.

Note: If you receive an error message during the installation, please refer to the following Microsoft Knowledge Base and type in the exact error message.

    Step 1.

1.Locate and double-click the dotnetfx.exe file in the Dependencies folder of your installation CD or download file. The Microsoft .NET Framework 2.0 - Extracting message box appears.

Note: You can also find a copy of this software at the following Web page: Microsoft .NET Framework Version 2.0 Redistributable Package (x86)

    Step 2.

Once you begin the install the files will first be extracted and the following box should appear on your screen

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    Step 3.

When the extraction is completed, the Microsoft .NET Framework 2.0 Setup - Welcome to Microsoft .NET Framework 2.0 Setup dialog box appears.

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    Step 4.

Click Next. The Microsoft .NET Framework 2.0 Setup - End-User License Agreement dialog box appears.

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    Step 5.

Review the agreement. If you agree, enable the I accept the terms of the License Agreement option, and then click Install. The following Setup message box briefly appears.

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    Step 6.

When the Setup is complete, the Microsoft .NET Framework 2.0 Setup - Installing components dialog box appears.

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    Step 7.

6.When the installation is finished, The Microsoft .NET Framework 2.0 Setup - Setup Completed dialog box appears.

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    Step 8.

Click on the Finish Button

 Re-starting SQL Server (ACT7) Service:

To start the SQL Server (ACT7) Service, use the following steps:

    Step 1.

Click the Windows Start button, and then click Run.

    Step 2.

The Run dialog box appears.

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    Step 3.

Type net Start "sql server (act7)" (including quotes) into the Open field, and then click OK.

The following DOS window appears briefly.

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    Step 4.

When the DOS window clears your ACT7 service is stopped.

Important NOTE for ACT! 2008 (10.0.2) Users:

Once you have reinstalled .Net, if you are running any add-on products, you must follow the following steps for the add-ons to continue to run:

    Step 1.

Click the Windows Start button, and then click Run.

    Step 2.

The Run dialog box appears.

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    Step 3.

Type cmd in the open field and then click OK

    Step 4.

3.The Command Prompt window appears.

In the Command Prompt window, type cd c:\Program Files\act\act for windows and press Enter.

 

Type MachineConfigUpdater.exe and press Enter.

 

You should now be able to use your add-ons without issue

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© Copyright 2012 4UCRM.com  All rights reserved. Last Updated Tuesday, July 17, 2012
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