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KB Articles

Current KB Articles

The following ACT! KB articles are created for the convenience of our clients and common questions we have been asked. These are not a replacement for the Sage Knowledge Base but in many cases we have added some additional content based on customer feedback.

KB Topic


Updated Comment

KB 14690

Adding additional output formats to report outputs.

It is possible to add additional output formats using the attached page instructions.

KB 23311

COM Class error when opening or sending E-mail

You try and open an email attached to a conact and receive COM class error with CSLID reference.

KB 23848

Email IMessage Error

Error when trying to send email from ACT!




KB 28141

Problems with Backup and Maintenance

KB contains SQL fix .BAT files to resolve problem.

KB 22381

ACT! has encountered an Error and Needs to Close

The primary cause of this error is that the .NET Windows framework is broken and needs to be reinstalled.

Older KB Articles



Download Link

Updated Comment

Editing E-Mail Settings

On Line version


June 2010 - This document outlines many of the default settings for the Outlook email integration.

KB 26713

ACT compatibility with MS Office 2010


Which ACT! versions are compatibility and other options.

KB 255996

Hotfix for ACT! 2010 does not update


This only applies to ACT! 2010 hotfix updates


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TAGS: Crm made easy, making CRM successful, How to Benefit from CRM, Continuous Improvement, CRM Success Tips, CRM Strategy, CRM Database, Integrity, CRM Effectiveness, Marketing Strategy, Campaigns ACT Software - ACT! Software Support - Australian ACT Consultants - Australian ACT Support Australian ACT! Support


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